Help!

TeamViewer for Desktop

If you have been directed to this page by a mac-tech engineer, please download the Teamviewer QuickSupport Application appropriate for your computer’s Operating System.

Only existing or pre-paid clients are eligible for remote support. In order to set up an account, please contact us.

Follow these three simple steps to initiate a remote support session:

1. Download the support application for your Operating System

2. Once the download is complete, double click the file to uncompress the contents and open the Teamviewer QuickSupport application:

openfile

3. Locate Your ID and Password and provide them to your mac-tech technician.

mactechinstantsupport

TeamViewer for iOS

Your iphone has to be running iOS 12 or later. To check your version, open Settings on your iOS device, and check the version under General > About.

Download and install the TeamViewer QuickSupport app for iOS on your device. The app can be found in the AppStore for iOS

  • Open up your iOS settings
    • Go to Control Center > Customize Control
    • Add Screen Recording to be displayed in the Control Center
  • Open the TeamViewer QuickSupport app
  • Provide your TeamViewer ID to your mac-tech support engineer