HELP

Please follow the instructions below to download and join the ScreenConnect session:

1. Go to this URL in your browser: https://rmmus-mactech.screenconnect.com/
2. Enter the following unique session code provided by the support engineer into the “Join with a Code” field.
3. Click the Join button to start the connection.
4. When prompted, download the file that appears in your browser.
5. Open the downloaded file from your Downloads
6. Allow the app to make changes to your device when prompted by clicking ‘Yes’ or ‘Open’.
7. You may receive an additional prompt to confirm installation from outside the app store – please continue and approve.
8. Once complete, you’ll be connected to the session.

Before we begin screen sharing, please make sure to close any sensitive documents or applications to protect your privacy.

If you run into any issues, please don’t hesitate to contact us for assistance.