Services and Pricing

BASE RATE
138* / hour		 PRIORITY SUPPORT
x 1.3		 ADVANCED ENGINEERING
x 1.5		 EXPRESS SERVER SUPPORT
x 1.95
  • Remote Support or Onsite Support
  • Desktop and Mobile
  • During Business Hours 8 x 5
  • Thorough Documentation
  • Itemized Billing
  • Applies to most services
  • Remote Support or Onsite Support Anytime
  • Desktop and Mobile
  • Thorough Documentation
  • Itemized Billing
  • Prioritization of urgent requests
  • After hours and Weekend Support
  • Tier 2 Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • Small Group Tutoring
  • Custom Development Work
  • Itemized Billing
  • Business Hours 8 x 5
  • Tier 2 Express Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • 24 x 7 Turnaround
  • Itemized Billing
  • Immediate Escalation
  • Nights and Weekends Tier 2 Support

*Discounted rate for check or equivalent payment. Credit card hourly rate: 143. We cannot accept cash payment.

Billing & Payment

Billing
We bill bi-weekly. Each Invoice includes one or more workorders, and a detailed list of the service events. If parts were purchased on your behalf, they are listed as individual line-items of the bill.

How to Pay
We accept payment by Check, and Credit Card payment for invoices under $380. We require payment at the time of the first service call from all new clients.