We create a personalized environment for our clients by assigning a managing tech to your account: He or she will be your primary contact at mac-tech.
All mac-tech technicians work off a common set of tools and processes to accurately document our work. This way we can ensure repeatable and consistent results, and we can dispatch additional resources whenever needed. It also serves as an inventory of your soft- and hardware and records a device's service history.
How to order Service
Service requests are received via phone or email and assigned internally to the client’s managing tech. Please use the contact form or our service address to order service. We will quickly contact the user or technical contact to establish available service options: remote support, on-site service, research. from this information a service ticket is created and assigned to a technician. if service needs to be scheduled, this is handled by our dispatcher. A confirmation email is sent to the client upon scheduling the service call.
Many clients route their service requests through a dedicated person in their organization. This helps define who is authorized to place service requests and streamlines the sign-off procedure, scheduling and communications.
The Service Call
During service, all technical information is collected in our database, which can be referenced at any time by other techs and project manager. The technician has access to a detailed service history per device and client. At the end of the service call the technician can provide the client with a workorder, which has an overview of the performed steps and the time required for completion.
For new projects we create detailed service outlines that gives the client an overview of the required steps, service cost and materials required. This should be based on a detailed discussion of available service options, technologies and equipment.
Please note that we are not resellers of computer equipment. This business model avoids conflicts of interest that a consultant who works for a retailer can run into. As a result we can design and deliver higher quality and more cost efficient mac deployments. If a service outline requires the purchase of parts, these will be listed separately with purchase links to our preferred vendors. Prices quoted do not contain sales tax or shipping.
If the planned project is time sensitive or requires coordination with other service providers we can create a complete Project Plan that describes the interaction, sign-off and timeline.
mac-tech works closely with a number of today’s best technology companies, giving our clients access to a network of partners in areas related to our services. This includes Internet Service Providers, software and hardware vendors as well as access to resources at Apple, Inc through our membership in the Apple Consultants Network.
We are able to pool the purchasing-power of our clients to receive favorable pricing on our clients behalf at a number of computer retailers, including CDW and Apple stores.
We bill bi-weekly. Each Invoice includes one or more workorders, a detailed list of the service events. If Parts were purchased on your behalf they are listed as individual line-items of the bill.
How to Pay
We accept Personal Checks and Credit Card payment via Google Checkout. For new clients we require payment at the time of the first service call.
See our Terms of Service