Business Services
mac-tech can design, implement and manage your IT infrastructure from the ground up - including communications, data storage and exchange and connectivity.
We interface with existing IT departments and compliment fully staffed organizations. mac-tech can be brought aboard for individual, finite projects or as a permanent partner for specialized support tasks.
mac-tech integrates seamlessly into your existing corporate structure. Our goal is, to make things better, not bigger.
Here are just a few of all the things we can do for your business:
Help Desk
Our Apple Certified technicians have years of experience in troubleshooting Mac systems and software. We follow standard troubleshooting procedures and draw on the skill set of our entire team through a set of collaboration tools and a proprietary, detailed record-keeping methodology.
We work with a number of corporate clients with comprehensive in-house technology teams, who use mac-tech for our reliable, diligent and discrete work within well-established corporate structures and environments.
High Availability and Xsan
As your demands outpace the performance and scalability limits of standard file servers, we are ready to implement new technologies that will boost productivity and creativity.
Apple’s Xsan creates a shared workspace for your creative group that is as fast as directly attached hard drives. Storage Space can scale up and down as needed. Xsan has been adopted by clients collaborating on the same set of Image or Video Data from several workstations and servers. Our Xsan admins know what is required to set up a reliable system and to keep it running at peak performance.
Copper Networks can be pushed to impressive speeds by using a combination of TCP jumbo frames and link aggregation. This way, a dedicated file-sharing network can be created using relatively inexpensive switches and network adapters with no software licenses required. Call us to see how your organization could benefit from these technologies.
We can increase the availability of important network resources. This includes systems we have devised and successfully deployed for manual or automatic fail-over of servers. We can create simple dual-server setups that offer redundancy for most points of failure and can achieve true high-availability standards with modest hardware requirements and low monthly overhead.
Call us and speak to our technicians about your existing or planned High-Performance IT infrastructure.
Kerio Mailserver
mac-tech is a certified partner for the popular Kerio mail server.
We can not only install and setup, but also transfer your existing company email, contacts and calendars to the server in order to provide 100% business continuity.
In addition, we can manage for you all other components that play a role in successful, mission-critical corporate communications system:
- Domain Name System and MX records
- Cascading, redundant email flow
- Best Practices Documentation
- Anti-Spam
- Email Lists
- Mail archiving and compliance solutions
- Email store backup
- Push email to a variety of mobile platforms
Managed IT
Do you use different service providers for every product or technology? Are there areas of your infrastructure that aren’t serviced well because of an overlap in responsibilities?
Mac-tech offers a comprehensive range of services that can cover all of the IT related processes and services of your company. We look at each task as part of a single system and turn a maze of separate technologies into a transparent and well documented infrastructure. This streamlines usage, simplifies serviceability and cuts cost by eliminating parallel or competing systems. We manage your technology in detail - but always with the bigger picture in view.
Many clients take advantage of out managed services programs: after an initial inventory and exploration period the managing technicians create a service schedule that includes proactive maintenance, desktop support, infrastructure consulting and workflow reviews. This gives our clients a single point of contact for technology related tasks and questions, and gives us the ability to offer a concise and complete service experience that is personalized to meet your companies tech requirements and preferences.
Mobile Devices
Take your business on the road! We use all available Platforms and Technologies to bring a seamless mobile computing experience to our clients.
Today's creative professional can expect access to more and more company resources via their handheld device: Aside from push email, over-the-air sync of contacts and calendars we can now collaborate on wiki articles and blogs or access documents stored on your desktop at home.
We respect each users preference for their favorite mobile computing device, wether it is a netbook running Google Chrome, a Blackberry or an iPhone. Our clients use a mix of all these technologies and our technicians can show you how to get the most out of your existing technology.
We can guide your company to a server infrastructure that matches your mobile access needs, we work with Blackberry Enterprise Server and MS Exchange, Mac OSX Server, Fedora Linux and Kerio Mailserver, among others.
Networking, Security, WiFi
mac-tech provides configuration services for many common security appliances (Sonicwall, Fortigate, etc..) as well as a rich tool set in securing individual computers and servers on your network.
Our Server Maintenance Plan with Rapid Redeployment includes monitoring and management of Virus and Attack definitions on your firewall and a quarterly security audit of your network. As a Cross-Platform service provider we pay special attention to the security of Windows based machines on your network.
We set up high-speed and fully secure Wi-Fi networks in homes and institutions. To obtain 100% coverage and good signal strength we survey your location and place access points where they are most needed.
A wired local network can help to get data quickly to each individual Base Station, but we can also set up Wi-Fi only networks through wireless bridging of multiple access points. Call us if your wireless network has performance or signal strength problems and make sure that WPA password protection and encryption is in place.
Server Administration, Maintenance and Monitoring
Our clients depend on their server infrastructure and rely on us to ensure its maximum availability.
We have created a comprehensive package of services that proactively maintains user data, soft- and hardware. We prepare recovery plans for all common points of failure and our team monitors business-critical services. We receive immediate alerts if a problem arises and are available around the clock for responsive support or recovery.
A critical part of our Server maintenance plans is backup supervision. Based on your organizations requirements, we create a schedule that ensures a complete and recent backup of user data exists both on- and offsite. We work with a broad range of backup strategies, taking advantage of online, tape- and disc-based storage. Our careful attention to our client’s data pays off, and we have a track record of zero data-loss on backup systems we supervise.
As part of all Rapid Redeployment server maintenance plans we protect the software configuration of your server by keeping a current disc image of your boot drive available.
Hardware Repair of Apple Products can take 5-10 days, access to our Hardware pool of Apple servers means your organization has immediate access to a spare.
Server and Network Setup
mac-tech provides infrastructure setup and support for OS X Server and the underlying open-source software as well as general network support. If you are thinking of running Mac OSX server or if you already do, call us - We can unlock the potential of this powerful package of technologies.
Our technicians have the skills to properly deploy and maintain OSX Server in a variety of settings. Even more important: we have a big install base of successful clients who utilize the technology in creative ways that may be relevant to your own workflow.
Storage and Backup Management
A carefully planned storage and backup architecture is a necessity for businesses of all sizes. We consult clients on strategies to create, maintain and grow their storage over time.
Primary Storage
Let us help you select the storage technology that matches your requirements for scalability, cost and performance. We can manage the migration to your next generation of storage with a minimum of downtime for you users and maintain your data as it grows.
Backup Planning and Maintenance
Each Business has their own security and data-retention requirements. We can help identifying the right technologies to ensure no data is lost and the recovery plan is clearly defined. At the same time we can effectively communicate the devised backup model to your users and ensure that mission- and business-critical assets are stored in the right place. We work with all available backup technologies: cloud, disk and tape-based.
Multi Tiered Storage
For organizations with large storage requirements, we create storage models that segment assets into groups: Data that is in progress is kept on the fastest storage while data that hasn't been touched gets moved to slower and cheaper media. This lets you manage data-intensive workflows without breaking the bank.
Call us and speak to our technicians about improvements to your companies data security!
Windows and Active Directory
We do Windows, too! We have a number of technicians with a strong windows skill set that can fully support your PC servers and workstations. This means we can integrate Macs into Windows based environments and - vice versa - bring PC’s into your Mac network.
We can successfully bind Macs into Windows Active Directory domains, both with or without an Open Directory server. Microsoft Exchange is an industry standard for email and groupware and we have several top resources to administer all flavors of it, from Version 5 to Exchange 2010. Furthermore we know exactly how to bring Macs into your Exchange infrastructure and get the maximum integration possible.
We are excited about the growing popularity of dual-boot Machines running both Windows and Mac OSX. Ask us how to port your existing PC install to your Intel based Mac and combine two computers into one.
Systems Management
mac-tech can manage services provided or hosted by 3rd parties:
A well written DNS zone file is a necessity in order to reliably deliver and receive your domain’s web and email traffic. Many of our clients hand over responsibility for DNS management to us and we manage any changes to their network, both public and private. We pay attention fast DNS resolution on your LAN by deploying a local DNS server. We also handle domain registrations and transfers.
One critical element for the reliability of your email system is to keep your domain off anti-spam blacklists - and to respond quickly if your mail is ever rejected due to blacklisting. With the importance of email communications and the maturing of Anti-Spam technology each organization needs to keep a close eye on email usage. We provide “best practices” documents for acceptable email usage to our clients and avoid being blacklisted due to common mistakes.
Mac OSX Server is a great platform for web hosting and web development, combining a number of Industry-Standard Open Source softwares like MySQL, Apache and J-Boss into a powerful package. We have the experience to manage the hosting of your business critical web application or website. We monitor server availability and create detailed recovery plans for all points of failure. This gives our clients the chance to manage the response to common failures before they occur and to select an acceptable amount of downtime for each service.
We work several leading data centers and can serve as a single point of contact for the entire roll-out and maintenance of your servers. Our technicians are responsible for the back-end of some of New York’s finest organizations, including the New York Alliance for the Arts. Call us today if you need help with your company’s hosting needs: We run web services on a range of platforms: Mac OSX Server, Ubuntu Linux, Windows 2003 Server and we are proficient in many of today’s database and hosting technologies including Oracle, MySQL and Windows SQL
Google Apps for Business
Google Apps for Business and Google Apps for Education
We are successfully transitioning many Businesses to Google Apps for Business.
Google's Cloud Services are the worry-free way to keep data secure, always available and collaborate in a truly seamless way. There are no applications to buy and install, no big email attachments to download, no server backup.
It's all right there.
We are here to help you plan the migration, ingest your existing data and make it work for you.
*GOOGLE is a trademark of Google Inc.
Live Off-Site Backup
Mac-Tech Live Backup
We now offer our own offsite backup solution. Physical access to both your server and our storage makes this service fundamentally different and more powerful than typical cloud backup: It enables us to bridge critical data moves in both directions and eases network requirements. The end result is a backup strategy that is scalable, cost efficient and reliable. Here is a list of the benefits that our live offsite backup offers:
Contact us today to update your backup strategy up to todays standards. Our technicians can assist in establishing feasibility, backup scope and network requirements.
Pricing
up to 100GB of Storage - $90.00/month
up to 500GB of Storage - $186/month
up to 1TB of Storage - $248.00/month
Setup cost per Server - $186.00
Setup cost per Workstation - $64.00
Weekly Backup Supervision and Management - $124.00/month
*the above pricing is based on changes to backup data not to exceed 15% of total capacity.
iPad Business Deployment and Training
Unlock the potential of Apple's iOs devices for your Organization. All around the world companies are discovering the simplicity, elegance and ultimate efficiency in utilizing Apple's line of mobile devices in the workplace.
At mac-tech we are very excited about utilizing Apple's mobile computing platform as an integral part of our client's small business or enterprise infrastructure. We can provide help with design, implementation and tutoring of your company's mobile strategy.
iPad Mass Deployment
We provide a full-featured deployment service including MS Exchange Integration, VPN Access, Digital Certificates and standardized device configuration. Enrollment and Configuration can be performed in-house or over the Air. Make your iPad deployment scalable, repeatable and secure.
iPad Business Training
Looking to introduce your workgroup to iPad in a quick and efficient way? Have a specific app that you want to roll-out and put into production? Let our team of trainers provide a customized, concise and friendly training experience that can jump-start your organization's iPad adoption. Read more about our Tutoring and Training Services.
Contact us to arrange a consultation.