Creative Application Setup And Support

A core focus of our work is the creative workgroup. Combining a range of technologies, this organization type often relies on computers as their only tool: content creation, asset storage, delivery and communications are handled by a small network of computers and servers.

We have extensive experience in managing this type of infrastructure efficiently, with excellent results regarding creativity, collaboration, reliability and security. We support all common design, typesetting and image editing applications.

Adobe
Through our client-base of World-Class Designers, Photographers and Web-Developers we know Adobe's Product line inside out. We work with Version Cue workflows for check-in and check-out and can compare this technology to more full-featured Digital Asset Management Solutions.
Our Clients rely on us to maintain and boost productivity for their content creation team. - our technicians quickly diagnose and correct any Application based problems.

Font Management
is a critically important part of every design workflow. Today's centralized solutions facilitate the process of selecting, licensing and distributing fonts and ensure that each user has access to the same pool of verified font files. As an added bonus: Font Servers reduce the amount of desktop support needed as you can avoid many problems with printing and document corruption.

Questions? Contact us to learn what we can do for your Creative Dept.

Desktop Support

mac-tech is available for on-site support in corporate offices, small businesses and at home. Our Apple Certified technicians have years of experience in troubleshooting Mac systems and software. We follow standard troubleshooting procedures and draw on the skill set of our entire team through a set of collaboration tools and detailed tech notes.

If you have a technical problem with your Mac, we can be on site by the next business day or sooner. Working with Mac-Tech, you can expect a quick and complete maintenance of your computer. In the case of a hardware failure we can accurately diagnose the problem, replace the broken component or refer you to a hardware specialist.

Digital Asset Management Solutions

Does your team have trouble finding work files? Are you able to efficiently re-purpose existing assets? Does your team spend valuable time to recreate assets that may already be there? Is there an easy way for a new employee to look through your catalog of previous jobs or projects?

We know from many of our clients how challenging the organization of digital assets can be. As more and more data is being created, a poorly cataloged workspace can become a graveyard for valuable files. Many organizations are now facing up to the task of making their digital assets readily available to their current and any future users.

Our Asset Management Software specialists know the technologies that can get the job done, starting with the powerful search tools built into Mac OSX Server: Spotlight search-ability in combination with Smart-folders can bring a surprising amount of organization into a hopeless mess of data.

If you require powerful tools for applying, managing and searching metadata and sharing this data across the web you may want to look into one of several great systems that are available on the market:

We have extensive experience in creating Digital Asset Management (DAM) infrastructure using tools from Extensis and Canto. Aside from technical expertise, we can offer valuable lessons in the proper deployment strategy, user roles and required training that should go into a successful DAM system.

The opportunity of having closely worked with several clients and systems lets us recommend one that fits your needs instead of the sales-driven approach by many software vendors that are trying to pitch “their” system.

We believe in deploying system that will stay useful for your organization even after a staff turnover so we create documentation that is to-the-point and can be centrally updated on the fly.

Ready to get started? Speak to us about Digital Asset Management.

Photography

Many Photographers have switched to a completely digital workflow over the last years. The capabilities of digital photo equipment has seen explosive growth and computer soft- and hardware requirements are going up accordingly. Using Digital Technology in the Photo studio poses a unique set of challenges:

Call us to discuss the best way forward for your Studio Infrastructure.

Remote Support

For many of our clients, we are just one phone call away. Even if you aren’t located in our core service area we can resolve many service requests via remote support. This is both quick and economical, as remote support is billed in smaller time increments.

After an initial setup allowing our technicians secure access to your network we can configure one or all computers to be reached and remotely administered by our team. In order to maintain privacy we can limit remote support to sessions explicitly allowed by the user.

Remote Management is not only for desktop support. Updates, Patches and Software Packages can be centrally distributed to an entire network of computers through this powerful technology. We use it to streamline the maintenance procedures for many of our clients. Take a look at Apple's White Paper "Solutions for Systems management" to learn more.

Training and Tutoring

Communicating the capabilities and best use of new technology is a critical piece of our work. We make sure to keep your team involved through clearly structured group tutoring sessions that point out best practices and changes in procedures.

We also create a centralized online repository for technical documentation, typically hosted on a Wiki system. This ensures that new employees can be brought into your team efficiently, and that changes in technology usage can be rolled out at any point. We also offer personalized training on Apple Products and many common software to individuals, workgroups and organizations.

Group Tutorials
We offer packages for 10 or more users that combine these Project Stages:

1. Discovery and Syllabus Creation
 - we establish and coordinate training objectives and the exact scope of the sessions with your team.

2. Group Training and Hands-On Tutorial - One-hour training session with 2 presenters and additional technicians helping users in the audience during the hands-on tutorial.

3. One-on-one Training and User Support - This ensures your team has access to capable technical resources with follow-up information on the training materials - and beyond.

Please proceed to schedule your training session here .

Video

Call us to discuss the setup or maintenance of editing systems. We have technicians with years of experience in the digital video field. Final Cut Pro, Final Cut Server and Pro Data Storage are core areas of our expertise.

Our Technicians oversee a number of video facilities and workflows reaching from some of the video editing classrooms and labs at NYU to the offline editing suite of the Emmy award winning PBS show ”WordWorld”.

Are you a home user working on video content? We also offer tutoring on Apple’s powerful consumer video software like iMovie or Final Cut Express.

Take a look at some of the exciting companies in the Entertainment Industry that are already working with mac-tech. And please feel free to call us to inquire about our services in a personal consultation.

Workflow Setup and Consulting

Is your organization taking full advantage of the deployed technology? Our goal is to simplify, standardize and document practice in your company or department. We review the current usage and establish best practices that boost productivity, reduce training times of new employees and cut service cost. Many repeating tasks can be simplified; some eliminated.

We have a host of technologies in our portfolio that allow dynamic allocation of tasks and talents within your staff through information sharing and collaboration.

We believe in using the power of technology to let humans do the human part.

CGI & Render Farms

With a large client base in the areas of visual effects, animation and architecture mac-tech is a powerful resource to design, build and maintain your 3D design and rendering infrastructure. We work with all major 3D applications and are intimately familiar with creating, documenting and implementing the appropriate production pipeline for your projects.

Today's Render Management Software gives you lots of flexibility: If your company needs raw processing power around the clock you can build up dedicated render infrastructure to render while your team creates.

Want to render overnight on your existing hardware? With mass deployed software builds your design workstations can be turned into a renderfarm after hours. Call us today and discuss how you can harness the power of your workstations, simplify your workflow and take control of the last step in your CGI workflow.